9 Essential KPIs To Measure The Performance Of Hybrid Teams
Hybrid teams can be tricky to manage. The members of hybrid teams, which include staff and outsourced employees, often work independently and remotely. The team leader must make sure that all tasks are completed in a timely manner and to the highest standard, while also making sure that staff members do not get burned out from working too much overtime.
How to Manage the Performance Of Hybrid Teams?
Measuring performance is all about managing your team. While your team members are responsible for their results, it’s also up to you to help them understand what they need to do in order to get there. Try these eight metrics on for size. If any of them aren’t relevant to your business, you can always change them up!
These 9 KPIs will help you measure the performance of your hybrid team and make sure everything is running smoothly and efficiently, enabling you to better supervise and direct your staff’s efforts and focus on achieving business goals.
1. First, define your goal
It’s important to define your performance goal before you get started. Setting quantifiable, realistic, and achievable goals for yourself will not only ensure you’re successful, but it will also drive home just how much value these kinds of metrics provide. Define how long it takes to achieve success: Set a specific time frame in which to achieve your goal. Your timeframe may be something like four weeks or 12 months, depending on what works best for you and your team.
2. Second, define your team member’s strengths
A crucial step in creating a hybrid team is determining what each team member’s strengths are. Without understanding each team member’s capabilities, it can be difficult to know how to assign or divvy up projects so that every task gets covered. As you assemble your hybrid team, spend time not only identifying members’ strengths but also listing their weaknesses and areas for improvement. This will help ensure that you’re assigning tasks to members who excel at what they do while also providing opportunities for less experienced team members to learn from their teammates.
3. Third, define your key performance indicators (KPIs)
What are you going to measure? Here, you’re really making sure that your team knows what’s important. Don’t be afraid to choose more than one metric, but make sure each one is clear and unambiguous. For example, if your goal is to improve collaboration between members of different teams, maybe it would make sense to track every time someone asks for help from another team or track how many other teams are asking for help from yours.
But pick one way to count each occurrence—not both! Instead of having two metrics that don’t mean anything on their own, have just one that can be tracked without interpretation. This will help keep things simple for everyone involved in your program.
4. Fourthly, map them together by adding weights
Result x Effectivity = Output. Thus, measuring the performance of hybrid teams is like how to determine whether workers are efficient or not. There are two things that you should pay attention to:
(1) whether these metrics, using certain statistical methods, make sense; and
(2) to figure out which metrics may be ignored because they don’t significantly influence their overall performance.
5. Fifthly. Calculate individual weight and add them up
formula_15 – This will be your employees’ average score. You can add up individual scores to get a total score for each employee in that particular performance management cycle. Calculate average weight change from the previous measurement: formula_16, formula_17 is an average weight from the previous measurement.
6. How Effective is communication among team members?
Regardless of your team’s structure, communication is essential to ensure that projects and goals are on track. This is especially important when working across multiple time zones and with remote team members.
It is imperative that you define and agree upon regular communication protocols early in a project, and make sure each member of your team understands these protocols fully.
7. Are employees maintaining self-discipline while working?
One of the self-discipline’s chief benefits is helping people to take action even when they don’t feel like it. Employees who have been trained in its methodologies are more likely to show up for meetings on time, complete tasks, and have fewer sick days.
In other words, employees who practice self-discipline are showing all signs of being a well-managed hybrid team.That’s why it’s important to track how disciplined your employees are; if they aren’t maintaining self-discipline while working, then their performance management should come into question and additional training may be necessary.
8. Is productivity on track?
Just about every large organization now has some type of internal initiative to encourage remote work. It’s not just for achieving work-life balance anymore—it’s also about getting more done with fewer people. However, measuring employee productivity can be a challenge if you have a hybrid team that works both in and out of an office. Without proper monitoring, you could have high absenteeism at your physical office without employees even realizing it.
If your goal is to improve productivity using flexible teams, look for ways to measure performance across your entire group (remote and onsite workers alike). Here are 8 key performance indicators (KPIs) to measure productivity on hybrid teams:
- Employee Engagement
9. Last but not least; decide on rewards accordingly
We all love to be recognized for our hard work, and we hate to see anyone do extra work without getting anything in return.
That’s why you need to evaluate your time and money as well as budget for some small (or big) rewards to those who will make a difference. Sometimes, those rewards can’t be monetary; time off is great for recharging, but sometimes fresh water and pizza will be more than enough. Either way: Everybody wins! It’s important that you don’t think about what you’re going to get, but instead set your head straight on thinking about how much your employees want that reward.
No matter how you define your hybrid team, it is important to measure its performance. Key Performance Indicators are a helpful means of achieving that goal.
Use these 10 KPIs to determine whether or not your team is doing what it should be, how it can improve, and what you need to keep track of in order to make sure it’s all moving forward. If you’re not satisfied with your results, repeat steps 2-4 until your team meets expectations!